How to ask for assistance regarding an order

Please note that this document is meant for errors related to orders which are not shipped yet, for issues regarding shippings please visit this link How to ask for assistance regarding your shippings

In case you may need to request information regarding an order you can follow these steps:

  1. Login to your Yakkyofy account and click on "Need help?"

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2. Then, once the assistance menu will be displayed, click on "Contact us"



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3. By clicking on "Select" you will display a menu on which the option regarding orders "Order issue" will be displayed.

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4. When selecting "Order issue", you should fill the following information:  Yakkyofy order number and Problem description. Then you will need to upload a screenshot showing the issue or error you display



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Apr 22, 2022

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