Can you explain your policy about returns?

When the item received by your customer is incorrect or damaged, you must contact us within 7 days starting from the delivery data providing pictures or a video and other details we may need to evaluate the problem with the item.

Yakkyofy will evaluate the situation and may offer the reship of a new item or a refund. Generally, the customer does not need to return the damaged/incorrect item unless it has a high value in which case, we may ask the customer to return it.

Note: Due to different batches of the products, the item may come from different production lots, and the item logo or packaging received may vary from previous shipments or from the photos displayed on our App or website. If the physical appearance or the functions of the product are correct, they will not be eligible for a free reshipment.

All customers must contact Yakkyofy for approval before sending or returning any item to us. Yakkyofy will not be responsible for the returned item without prior acceptance from Yakkyofy.

For further details please visit our General Dropshipping Return and Refund policy at this link

Note: Yakkyofy reserves the right to modify the policy at any time. All changes will be updated on our website or on the customer’s dashboard.

Mar 1, 2022

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