How to ask for assistance regarding an order

Please note that this document is meant for errors related to orders which are not shipped yet, for issues regarding shippings please visit the following link: https://help.yakkyofy.com/kb/yakkyofy-assistance/how-to-request-for-assistance-regarding-your-shippings

To request assistance for one of your orders, please follow these steps.

Once logged in, please click on the bottom left part of the dashboard, on "Need Help?":

After, you can click on "Contact us":

You will land on this page:

Please click on "Category" and pick "Order Issue":

Please provide your Yakkyofy order number, fill in the problem description and you can add a screenshot showing the issue or error you are encountering:

When you are done, please click on "Send".