How to ask for assistance regarding technical problems

In case you may need to request information regarding technical problems you can follow these steps:

  1. Login to your Yakkyofy account and click on "Need help?"

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2. Then, once the assistance menu will be displayed, click on "Contact us"



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3. By clicking on "Select" you will display a menu on which you will find the option "System issue".



System issue.png





4. When selecting ""System issue", you will find the following options:  c, Order Error, Other.



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5. When selecting SKU Error you will be able to fill the following information: SKU number, Error info. You will also be able to upload a screenshot showing the error

SkU error.png



6. When selecting "Order error" you will be able to fill the following information: Error info, Yakkyofy order number. You will also be able to upload a screenshot showing the error

order error option.png





7. When selecting "Other" you will be able to fill the Error info. You will also be able to upload a screenshot showing the error



Other.png

Apr 22, 2022

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