Returns and refunds are regulated by the Yakkyofy Return and Refund policy which is available at the following link https://yakkyofy.com/yakkyofys-general-dropshipping-return-refund-policy/
In case you may need to request a refund or a replacement for one or more products included in an order you can follow these steps.
First of all, login on Yakkyofy and click on "Need Help?":
Then, please select "Contact Us":
By clicking on "Select" you will display a menu on which the main options for refunds and returns are: "Damaged or defective product on arrival", "Incorrect product on arrival" and "Missing product on parcel/order":
When selecting "Damaged or defective product on arrival", you should first need to fill the following information: Yakkyofy order number, SKU, Delivery date and Problem description.
By clicking on "Add one" you will be able to add more products in case there were more than one damaged or defective items.
If the item is an electronic product, please flag the Electronic product option:
At the bottom of the page you will then need to upload the following files: screenshot of customer's complaint or dispute received, video or photo that shows the problem and a picture of the shipping label with visible tracking number.
Finally, you should just click on "Send" and the request will be forwarded.
The same information, except for the Electronic product option, is required when selecting "Incorrect product on arrival":
When selecting "Missing product on parcel/order" you will instead need to provide the Yakkyofy order number, the international tracking number, the delivery date, the SKU (for which you will also be able to specify the quantity) and you should also upload the shipping label picture: